Technical Writing requires strong skills in organizing information, writing and presentation, but more important is the ability to quickly come up to speed on your technology. Every JBS technical writer brings a rich background in technologies to your project. Whether it is experience in your exact area (for example, wireless communications), knowledge of infrastructure technologies (such as OSs, monitoring systems or networking) or a background as a programmer or engineer, JBS technical writers offer more!
So, we are half-engineer and half communications specialist. We add value by::
- Understanding your products in-depth
- Becoming familiar with real-life user scenarios
- Having experience with the kind of issues that arise during operational scenarios, so we can clarify them in the documents
For example, when asked to produce a MIB specification or an API we interview product experts to find out the typical scenarios users of the document may need to support. In addition to a clear reference manual we always recommend including a section of Examples and Typical Scenarios with an API, MIB or SDK. And, of course, for any User or Installation manual we produce, we work with the application or actually perform the installation to learn the flow from the user’s perspective.
Our experienced team of project managers and technical writers has a deep understanding of technology across a broad cross-section of infrastructures and applications. This enables us to advise our clients regarding the best way to meet their technical writing goals and advise them on what is really required to deliver a successful project.