Intake: The Intake phase consists of interviews with SMEs and collation of existing materials which provide the knowledge base for the project.
Information Architecture: For complex projects we undergo an Information Architecture phase which is similar to analyzing and planning a database structure;read more here.
Outline: After that we create an Outline which gives a detailed description of the document structure. This is an important Design tool for working with your organization. As with the System Design for a software system, the outline of a document serves as an efficient method of identifying issues and risks before implementation begins.