Since 2008, JBS has helped cybersecurity, life sciences, and technology companies ship products faster with documentation that users actually understand. We turn complex technology into clear, actionable content that reduces support tickets, shortens sales cycles, and accelerates product adoption.
Our clients and areas of expertise include: cybersecurity, networking, telecommunications, storage, medical devices, automotive systems, and B2B SaaS platforms across Israel’s high-tech ecosystem.
Faster Time-to-Market
Documentation ready when your product ships, not months later. Our project managers create realistic schedules and deliver on time.
Reduced Support Load
Clear documentation means fewer “how do I…” tickets. Clients report 30-40% reduction in basic support inquiries after we revise their docs.
Accelerated Sales Cycles
Technical content that helps prospects evaluate and adopt your solution. CTOs can assess your API before the first sales call.
Regulatory Confidence
Compliance frameworks and quality manuals that pass FDA, ISO, SOC 2, and HIPAA audits the first time.
Your documentation challenge isn’t just about writing—it’s about understanding OAuth 2.0 authentication flows, RBAC permission systems, biologics manufacturing processes, or ADAS automotive systems well enough to explain them clearly.
Our writers bring real technical backgrounds:
This means we:
Example: When documenting an API, we don’t just list endpoints. We interview your product team to understand typical integration scenarios, then create documentation organized around what developers are actually trying to accomplish—with working code examples and common troubleshooting solutions.
JBS adapts to your needs—whether you need a complete API documentation overhaul in 6 weeks or ongoing updates to your product documentation.
Short-term, defined-scope projects for:
Dedicated technical writer working with your team when:
Every project—even small ones—gets oversight from our senior documentation managers. You’re not just hiring a writer; you’re getting our entire team’s 15+ years of experience. If you’re not satisfied with your assigned writer, we replace them immediately. No questions asked.
We’re integrating AI-powered tools into our workflow—not to replace human expertise, but to accelerate it while maintaining the quality complex B2B and regulated industries demand.
How we use AI:
What stays human:
Security and Privacy:
All AI-assisted work operates within the security and privacy restrictions defined by your security teams. We never process proprietary code, customer data, or confidential technical specifications through public AI services. For clients with strict data handling requirements, we use only on-premises or private cloud AI tools, or work entirely without AI assistance. Your security policies always take precedence.
The result: You get documentation 30% faster and at lower cost than traditional approaches, without sacrificing the technical depth and clarity your users need—or compromising your security posture.
Eli Jacobs founded JBS in 2008 after 12 years at NDS Technologies (now Cisco), where he served as Documentation Manager, Project Manager, and Product Marketing Manager. NDS set the industry standard for technical documentation excellence—that legacy is what we bring to every client.
Before founding JBS, Eli:
Today, JBS has evolved from a traditional technical writing service into a strategic documentation partner. We combine proven documentation methodologies with modern AI-assisted workflows to help companies ship better products faster.
JBS’s core team brings decades of combined experience across software development, system architecture, cybersecurity, compliance, medical device documentation, and project management.
When you work with JBS, you get:
Senior Project Management
Every project is led by experienced documentation managers who’ve worked with global tech companies. They create realistic schedules, manage SME interviews, and ensure quality across all deliverables.
Technical Writers with Engineering Backgrounds
Our writers have real-world experience in software development, system engineering, QA, and technical project management. They speak your engineers’ language and understand your technology stack.
Domain Expertise in Your Industry
We’ve created documentation for cybersecurity products (authentication, RBAC, SIEM), medical devices (FDA submissions, quality manuals), automotive systems (ADAS, CAN bus), and B2B SaaS platforms (API docs, integration guides).
Quality Assurance and Editorial Oversight
Every document gets reviewed by senior staff before delivery. We catch technical inaccuracies, unclear explanations, and inconsistencies that single-writer projects often miss.
You’re not hiring an individual writer—you’re partnering with an experienced documentation team.
✓ Technical Depth – We understand your technology, not just how to format documents
✓ Domain Expertise – Deep experience in cybersecurity, life sciences, and B2B SaaS
✓ Senior Oversight – Every project managed by experienced documentation professionals
✓ Quality Guaranteed – If you’re not satisfied with your assigned writer, we replace them
✓ Available When Needed – We’ve already learned your technology—available for updates, peak times, or strategic planning
✓ Modern Workflows – AI-assisted processes for speed without sacrificing quality
✓ Security-First Approach – All work complies with your data handling and confidentiality requirements
Not sure what documentation you need?
We’ll help you assess your requirements and create a realistic work plan—no obligation.
Schedule a consultation:
📞 Call: 03-648-8885
✉️ Email: eli@techwriting.co.il
📍 Office: Oppenheimer 16/19, Tel Aviv Israel
Or use the contact form at the top of the page
As a born communicator, Eli is known for his ability to tackle complex topics and make them clear in writing, presentations, training material and marketing collateral.
Well known for his dynamic lecturing, Eli holds a Master’s of Science from Johns Hopkins University and patents in the fields of digital TV and data structure methodologies.
During his 12 year tenure at NDS Technologies (Cisco) he served as Documentation Manager, Project Manager and Product Marketing Manager. While at NDS Eli pioneered the company’s interactive TV product in both technical and marketing roles.
Dave comes to JBS with 25 years of hi-tech experience, working with companies ranging in size from global conglomerates to recently launched startups. He enjoys providing the communicative link between people, ideas, and technology. An accomplished thought partner, Dave places focused listening at the center of communication.
A Knowledge Sharing enthusiast and practitioner, Dave likes simplifying functional, organizational and technical processes by taking in the big picture, drilling down into the small details, and putting it all back together in ways that empower readers and end-users, make teams smarter, and help people do their jobs better.
Naomi’s career in technology began when she spent 4 years serving in an elite IDF Intelligence unit. After that Naomi earned a B.Sc. with honors in Mathematics and Computer Sciences. Following 20 years of software engineering as a developer and group leader (at Comverse and ClearForest), Naomi switched to documentation and special project management. JBS clients have been especially pleased with Naomi’s work on complex APIs and SDKs.
In addition, Naomi leads JBS’s team of special-project managers providing outsourced management of software development, requirements and systems analysis and QA processes.
When you work with JBS, whether on a Project or Outsourcing basis you get much more than the individual technical writer assigned to your company. You get the entire JBS team with its broad range of experience, skills and knowledge.
