How do we get started (before we have an agreement in place)?
We start with a phone call. You explain to us what technical documentation you need and we chat.
The next step is for you to send us any existing, written input, such as specs or other technical documents, older versions of documents you need updated, presentations, drafts you wrote internally, etc. (if necessary, we sign an NDA at this point). At this point we might be able to give you a ballpark price and schedule for your project. If the parameters make sense, then we schedule a meeting.
At the meeting we gather more information. This can be by seeing a demo, meeting members of your staff, brainstorming together at your whiteboard, etc.
We send a written, proposal detailing the scope of work, the pricing and the terms.