We start to learn your system. The way we gather information during the project itself can vary greatly depending on the scenario and can look like any of these:
We write! Based on the detailed outline that was agreed during the pre-project phase we start writing content, drawing diagrams and taking notes as questions arise.
As we work we identify issues (like features not being available or changes required in the outline) and update you.
We submit partial drafts for review (we try to pace the work so we can keep progressing while your busy SMEs review the material) and you send us written feedback.
If necessary, we meet again (maybe by Skype this time) and discuss the feedback and raise any issues we have for completing the document.
Click here for job listings and to register in our technical writers database.