We contracted JBS to document our SupeRep™ sales rep app plugins. The plugins are one element in a complex system including the SupeRep cloud server, the SupeRep tablet application which encompasses ecatalog, order taking & CRM, and various CRM backends. The JBS technical writers took great care to understand the end-to-end details of the system, including its business context, so they could describe high-level concepts as well as technical details.
They were highly professional and responsive to our needs. The documentation produced by JBS is extremely clear and polished and helps us project the image our company is proud of.